Customer Service Excellence

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Success of a business is ultimately measured by the customer experience. With the increasing popularity of e-shops, providing excellent customer service has become an important factor to remain competitive.

Focusing on customer service and providing the best experience for customers drives growth and gives the business a competitive edge.

Our Customer Service Excellence approach helps to develop a customer-focused supply chain to put your customers before your products and services. We focus on improving order fulfillment, establishing effective ways of communication with customers and implementing successful return policy.

We Discuss, Design, Set up and Support effective customer service solutions for your online and/or offline businesses to increase your customer experience and improve the level of customer satisfaction.

How we help:

  • Assess customer service strategies and processes
  • Analyse and improve order fulfillment performance
  • Establish effective ways of communication with customers
  • Streamline logistics processes for timely fulfillment of orders
  • Optimise warehousing processes to have inventory and order accuracy
  • Develop an effective CRM (Customer Relationship Management)
  • Establish an effective Returns Management policy and processes
  • Develop and communicate the KPIs for order fulfillment
  • Support building highly effective customer service team
  • Prepare training materials to sustain customer-focused culture

What you gain:

  • Increased customer satisfaction and higher customer return rate
  • Customer-focused strategy and standardised processes
  • Effective CRM (Customer Relationship Management)
  • Effective Returns Management policy and processes
  • KPIs for continuous performance tracking and monitoring
  • Highly effective customer service team
  • Training materials to sustain a culture of continuous improvement

Contact us

Without obligation, for further information simply use the Get a Quote or Write To Us facility.

Alternatively call us on +357 968 570 95
and start your journey with VERcity with an exploratory chat.

Write to us